Cancellation & Refund Policy:

a. Cancellation policy

QBus will process the ticket cancellation request from you as per the cancellation/refund policy of the bus operator. The cancellation fee and the period taken to process the refund will differ for each bus operator. Please refer to the bus operator's cancellation policy.

b. How does the customer cancel a ticket?

Please call on 0774445909 for all cancellation related queries. Our customer support team will help you process the request as per the cancellation policy of the bus operator.

c. Refund Policy

12.c.1.1. Customer will be entitled to a 100% refund of ticket fare if the cancellation of the journey is attributable to either QBus or the bus operator. Customer will not be entitled to refund for cancellation of tickets for any other reasons.

12.c.1.2. In the event of dishonor of ticket by the bus operator, a full refund of the ticket fare would be processed within seventy two (72) hours. The refund would be credited to the customer within seven (7) working days of the dishonor of ticket.